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RETURNS
"Bringing Swagger to a Lacrosse Field near you."

Northern Soul Sportswear
Bringing Swagger to a Lacrosse Field near you

Welcome to NSS LAX shop

ABOUT US

WE ARE

Northern Soul Sportswear is the leading provider of lacrosse equipment and uniforms outside North America

WE HAVE

Northern Soul Sportswear has 26 years experience withing the lacrosse industry

WE OFFER

Northern Soul Sportswear offers the widest selection of lacrosse brands and has unmatched knowledge

DELIVERY

UK MAINLAND

Delivery is normally within 3-5 working days after your order is placed. However, please do allow 7 working days before contacting customer services department. You can reach us on 07876 556 923 or via email to info@northernsoulsportswear.com In order to insure your order reaches you safely, sometimes you may be required to sign for your parcel when it is delivered. Should you not be at home at the time a card will be left for you with details of a collection depot or how to arrange an alternative delivery.

- Free Standard UK Mainland Delivery
- Next Working Day (if ordered before 3pm, UK Mainland Only) £5.00
- Standard UK Delivery £2.99 (Same Day Dispatch before 3pm, 2 -3 Day Delivery)
- Next Day Delivery (by 12pm) £11.00

- Isles & Highlands Delivery (3-4 Day Service) £6.99 Postcodes IM, HtS, ZE



Delivery Errors

All our orders are double checked before shipping. However, from time to time errors will occur. Any delivery errors must be reported within 7 days from date of delivery. Should you not receive your order within 7 working days, then you must inform us, as we will not responsible for the location of your order after the 7 days.
Due to the nature of our business, stock availability cannot always be guaranteed. Payment is never taken from you until stock has been checked and dispatched. It is important you provide a valid email address in order for us to send you an email confirming the order. All orders will be shipped in order to reach the customer within 5 working days. We only dispatch orders from Monday to Friday (excluding all UK bank holidays). We dispatch all our orders by either Recorded First Class Royal Mail or Business Post (UK Mail) depending on weight. European and International orders are shipped via either Royal Mail International or FedEx and take between 7-10 working days. However, there may be circumstances beyond Northern Soul Sportswear Ltd's control which cause delay and Northernsoulsportswear.com cannot be held responsible for any delays caused by Royal Mail, Business Post or FedEx.

RETURNS

Here at Northernsoulsportswear.com we strive to provide you with the best customer care possible. If you should be unhappy with your purchase for any reason, please return it to us unworn, with all relevant swing tags, labeling, branding and any other material specific to the item.

Please complete the returns slip on your delivery note stating which item you are returning and how you would like us to deal with your return.
We can either


- Refund the amount paid will be refunded onto your original payment card, minus the original Postage & Packaging cost.
- Exchange please state size you require, or if exchanging for alternative item, please state the product code along with the size required. If exchange item is cheaper in price then the price difference will automatically be refunded onto your payment card. However, should the exchange item be more expensive we will contact you before shipment for payment authorisation. Exchanges within the UK Mainland are free.
- Cancel Order In accordance with the distance selling regulations you are able to cancel your order within 7 days. If the order has already been dispatched, you must return the goods to us immediately on receipt and we will process your refund (minus Postage & Packaging) once we have received the goods back in their unopened and original packaging.
- Return Address We reserve the right to withhold exchange, credit, refund if the item(s) are worn, damaged, marked or in any condition we deem renders the item unfit for resale.

CUSTOMER SERVICE

Shipping & Delivery

If your country does not show up on checkout page feel free to email or phone us so we can process your order

UK Mainland

Delivery is normally within 3-5 working days after your order is placed. However, please do allow 7 working days before contacting customer services department. You can reach us on 07876 556 923 or via email to info@northernsoulsportswear.com In order to insure your order reaches you safely, sometimes you may be required to sign for your parcel when it is delivered. Should you not be at home at the time a card will be left for you with details of a collection depot or how to arrange an alternative delivery.

Free Standard UK Mainland Delivery on all orders over £55
Next Working Day (if ordered before 3pm, UK Mainland Only) £5.00
Standard UK Delivery - £2.99 (Same Day Dispatch before 3pm, 2 -3 Day Delivery)
Super Urgent Next Day Delivery (by Noon)- £11.00
Isles & Highlands Delivery (3-4 Day Service) £6.99 Postcodes IM, HS, ZE

Orders for next day delivery must be placed before 1pm, Monday - Thursday. Next day deliveries placed on Friday will be shipped on Monday. All orders placed before 3pm are shipped on the same day. Orders placed after 1pm on Friday, Saturday, Sunday will be shipped on the following Monday.
Next day Delivery is available for only UK Mainland, excluding Scottish Isle & following postcodes: AB30-39,41-45, 51-56, DD6-11, EH36-38, 40, 42-44, FK14-21, G63, 83, HS1-9, IV1-63, KA26-30, KW1-17, KY9, 10, 13-16, ML12, PA9-13, 17-50, 60-78, 80-88, PH3-26, 30-44, 49, 50,ZE 1-3. If this service is not available for your area, standard delivery will be used in place.
Super Urgent Next day Delivery is only available for UK Mainland, excluding Scottish Isle & following postcodes: AB30-39,41-45, 51-56, DD6-11, EH36-38, 40, 42-44, FK14-21, G63, 83, HS1-9, IV1-63, KA26-30, KW1-17, KY9, 10, 13-16, ML12, PA9-13, 17-50, 60-78, 80-88, PH3-26, 30-44, 49, 50,ZE 1-3. If this service is not available for your area, standard delivery will be used in place.


Delivery Errors:

All our orders are double checked before shipping. However, from time to time errors will occur. Any delivery errors must be reported within 7 days from date of delivery. Should you not receive your order within 7 working days, then you must inform us, as we will not responsible for the location of your order after the 7 days.
Due to the nature of our business, stock availability cannot always be guaranteed. Payment is never taken from you until stock has been checked and dispatched. It is important you provide a valid email address in order for us to send you an email confirming the order. All orders will be shipped in order to reach the customer within 5 working days. We only dispatch orders from Monday to Friday (excluding all UK bank holidays). We dispatch all our orders by either Recorded First Class Royal Mail or Business Post (UK Mail) depending on weight. European and International orders are shipped via either Royal Mail International or FedEx and take between 7-10 working days. However, there may be circumstances beyond Northern Soul Sportswear Ltd's control which cause delay and Northernsoulsportswear.com cannot be held responsible for any delays caused by Royal Mail, Business Post or FedEx.


Payment & Security

We accept payments from Visa, Mastercard, Access, Switch, Solo, Delta and Visa Electron cards. Unfortunately, we are unable to process payments from American Express. Northern Soul Sportswear Ltd can only supply goods that are ordered through the www.northernsoulsportswear.com website. All payments including all shipping, handling and packing fees must be made by either credit or debit card. Northern Soul Sportswear Ltd cannot accept any other form of payment such as cheques, postal orders or cash. Northern Soul Sportswear Ltd uses the latest SSL (Secure Socket Layer) software encryption technology meaning information passed between you and our website cannot be accessed by anybody other than ourselves. SSL technology makes online purchasing secure, however if you are not happy to place your order online you can call our sales line on 07876556923 Monday-Friday between 10:00am and 5:00pm


DISCLAIMER

To the fullest extent permitted at law, Northern Soul Sportswear Ltd is providing this Web site and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this Web site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, Northern Soul Sportswear Ltd does not represent or warrant that the information accessible via this Web site is accurate, complete or current. Price and availability information is subject to change without notice.
Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Northern Soul Sportswear Ltd nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Northern Soul Sportswear Ltd does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Northern Soul Sportswear Ltd, its affiliates, directors, employees or other representatives.
Our catalogue and Web site images, descriptions and colours are subject to change and are for illustration only. In the event of a particular colour or variation not being available we will make every attempt to find a suitable alternative. Any trade marks/names as may be featured on the Northern Soul Sportswear Ltd web site are owned by the respective trade mark owners and Northern Soul Sportswear Ltd claims no connection, association or affiliation with them. Where a trade mark (brand name) is referred to it is used to describe or identify the products, services or locations (the "goods") or else it is used to identify the film or programme where such goods appeared, but that is in no way an assertion or claim that such goods are endorsed by or connected, associated, linked or affiliated to the makers of the relevant film or programme.
Northern Soul Sportswear Ltd is not liable to its customers for the failure to deliver goods/ delay in the delivery of goods / damage to the goods delivered in the event or circumstances beyond our control including without limitation acts of God, strikes, industrial disputes, system crashes, lack of network access, war, riot, flood, fire, civil commotion or government actions, martial law or any similar events.


INTELLECTUAL PROPERTY RIGHTS

The rights in the design and content of this website are owned by Northern Soul Sportswear Ltd. They are protected by copyright and other intellectual property rights. Northern Soul Sportswear Ltd reserves the right to modify any content on its website. You may not copy, reproduce, modify, distribute, display, post or transmit any part of this site without Northern Soul Sportswear Ltd's express written consent. All trademarks, product names, company names and logos featured on this website are the property of their respective owners. All photography remains the property of Northern Soul Sportswear Ltd unless otherwise stated.


TERMINATION

Northern Soul Sportswear Ltd reserves the right to terminate or suspend any part of the Service at any time without notice to you.
Returns & Replacements
Here at Northernsoulsportswear.com we strive to provide you with the best customer care possible. If you should be unhappy with your purchase for any reason, please return it to us UNWORN, WITH ALL RELEVANT SWING TAGS, LABELING, BRANDING AND ANY OTHER MATERIAL SPECIFIC TO THE ITEM.  
Please complete the returns slip on your delivery note stating which item you are returning and how you would like us to deal with your return.
We can either
a) Refund: the amount paid will be refunded onto your original payment card, minus the original Postage & Packaging cost.
b) Exchange: please state size you require, or if exchanging for alternative item, please state the product code along with the size required. If exchange item is cheaper in price then the price difference will automatically be refunded onto your payment card. However, should the exchange item be more expensive we will contact you before shipment for payment authorisation. Exchanges within the UK Mainland are free.
c) Cancel Order: In accordance with the distance selling regulations you are able to cancel your order within 7 days. If the order has already been dispatched, you must return the goods to us immediately on receipt and we will process your refund (minus Postage & Packaging) once we have received the goods back in their unopened and original packaging.
Northernsoulsportswear.com does not provide a free collection service for returns, and we cannot be held responsible for any returns parcel lost in transit, so please ensure you take necessary steps for extra compensation at the Post Office. We recommend you use Recorded Delivery. Please also keep your receipt as proof of postage.


RETURNS POLICY

We reserve the right to withhold exchange, credit, refund if the item(s) are worn, damaged, marked or in any condition we deem renders the item unfit for resale.
Please ensure that you write your order number or postcode on the returns form, without this we will not know who has returned the item and it will not be processed.
When you return an item to us, please fill in the returns slip which will be included in your parcel. Your completed returns slip must then be returned with the goods to the address provided. We would suggest that you keep a note of your order number in case you need to contact us regarding your return.
Non-faulty items must be sent back in their original unused condition within 14 days of the invoice date. Once received, we will offer an exchange or a full refund if required. You will be required to pay postage when returning your exchange items to us. Faulty items are dealt with individually. Goods are guaranteed against manufacturing defects and all will have to be inspected by us and some by the manufacturer before we can accept them as faulty. Please return your goods to us - once we are satisfied the goods are faulty we will offer a FREE replacement, exchange or refund.
It is not possible to cancel an order once placed. If you are unhappy with your goods once they arrive you are entitled to return goods for a refund or replacement. It is your duty to ensure the goods are returned safely. You are also responsible for the cost of P&P for non faulty goods. www.northernsoulsportswear.com will pay for shipping charges for faulty or incorrect goods.
WE CAN ONLY EXCHANGE SALE ITEMS IN THE 14 DAY PERIOD. NO REFUNDS CAN BE OFFERED ON SALE ITEMS.


PRICES

Occasionally errors may arise where prices are incorrectly displayed or change as a result of circumstances beyond Northernsoulsportswear.com's control. If this circumstance should arise, you will be informed of the correct price of the item when we receive your order and you will be given the opportunity to cancel the order should you not wish to purchase the product concerned at that price.
For overseas customers in Europe and the rest of the world the VAT will be deducted accordingly at the checkout. Any import duty, customs and local taxes incurred will be paid for by the customer in full. Northernsoulsportswear.com will always mark orders for overseas true to the content and price of what is in the package, Reprebate.com will not falsify or provide misleading information in order for the customer to avoid paying any import duty, customs and local taxes.


PRIVACY POLICY

Northern Soul Sportswear Ltd is totally committed to protecting the privacy of our site visitors and customers. The Northern Soul Sportswear team are customers themselves of other Internet sites and fully appreciate and respect the importance of privacy on the Internet. We will not disclose information about our customers to third parties except where it is a necessary part of providing a service to you - e.g. Arranging for a product to be sent to you.
By joining our mailing list and providing us with your email, postal address, telephone number you consent to receive communication from us about our latest products and special offers (Our emails refer to your Northern Soul Sportswear membership and the products & services we offer including clothes, footwear, hardwear, accessories etc.) which we think may be of interest to you. When ordering from Reprebate you do not automatically become a member. You have the ability to opt out of receiving any communication during the ordering process
If you wish to verify the details you have submitted to Northern Soul Sportswear Ltd you may do so by contacting us via the e-mail address, telephone number or address given below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration.
We will not under any circumstances disclose to any third parties our customers name, address, email, credit card details, passwords or telephone number unless authorised by you or are required to subject to the Data Protection Act of 1998.
Northernsoulsportswear.com uses the latest SSL (Secure Socket Layer) software encryption technology meaning information passed between you and our website cannot be accessed by anybody other than ourselves. Please notice the padlock in the bottom left-hand side of your browser during checkout transactions which shows the system is locked against a third party viewing the information.

CONTACT US

CALL US

07876 556 923